工作职责：

Your main tasks will include:
• Responsible for local Projects and technical support;
• Work with the R&D team on system upgrading;
• Handle customer complaints of product problems, and follow up on internal improvement countermeasures, fast tracking, and facilitating timely closure;
• Customer claims processing and follow-up;
• Customer quality and after-sales agreement review;
• The establishment, maintenance, and management of after-sales channels, timely warning and improvement of products with major quality problems;
• Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals.

任职资格：

Who are we looking for:
• Bachelor’s degree or above in computer sciences, EE, or automation, with around 2 years of related work experience;
• Familiar with multiple operating systems;
• Familiar with database technology and database optimization;
• Have good language and expression skills, being good at English and local language;
• Have experience in customer communication.