工作职责：

1. Provide prompt and effective post-sales support to customers through phone, email, and on-site visits.
2. Take ownership of customer issues and resolve them independently.
3. Maintain a professional and clear line of communication with customers regarding post-sales support.
4. Prioritize customer satisfaction by consistently delivering exceptional support throughout interactions.
5. Provide feedback on product quality issues to the quality control and production teams.;
6. Identify opportunities to optimize the efficiency of the support process and suggest improvements.
7. Conduct training sessions for service partners to enhance their understanding of products and services.
8. Oversee installation projects and effectively collaborate with service partners to ensure successful implementation.
9. Conduct routine on-site inspections for delivered projects and generate relevant reports.

任职资格：

1. Bachelor’s degree in engineering or a related field;
2. Proficiency in using Microsoft tools such as MS Project, MS Excel, MS PowerPoint, MS Word, etc.
3. Demonstrated experience in a post-sales related role, preferably in the electronics or technology industry;
4. Preferred familiarity with ESL products and their components.
5. Minimum of 2 years of relevant experience;
6. Strong hands-on skills, capable of providing on-site installation guidance to the installation team;
7. Willingness to work in shifts;
8. Strong communication skills, capable of participating in multi-lingual meetings;
9. Possess project management skills to drive initiatives to successful outcomes;
10. Willing to learn and adapt;
11. Language: English, Chinese language skills are preferred;
12. Valid driving license is required.