工作职责：

Key Responsibilities
• Provide technical support and troubleshooting for ESL, Digital Signage and related hardware and software solutions.
• Assist with system installation, configuration, testing and commissioning.
• Diagnose and resolve hardware, software and network-related issues.
• Provide remote and on-site technical support to customers.
• Work with internal teams and global R&D engineers to resolve technical issues.
• Prepare technical documentation and service reports.
• Assist with product upgrades, system maintenance and customer training.

任职资格：

Qualifications & Experience
• Degree or diploma in IT, Computer Science, Electronics Engineering or a related discipline.
• 2–3 years of experience in technical support, IT support or a similar engineering role.
• Good knowledge of computer hardware, software, networking and troubleshooting.
• Strong analytical, problem-solving and communication skills.
• Ability to work independently and collaboratively.
• Experience with ESL, Digital Signage, IoT or smart retail solutions is an advantage.
• Mandarin communication skills are desirable.